At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
What You Can Expect
The Business Application Support Tech position has direct responsibility for coordinating, supporting and ensuring intended service offerings in a timely and complete manner for/with distributors, customers and business partners. This position assists Business Systems management in the support of system service offerings and the daily operations of the field inventory/order management and customer engagement systems (e.g. principally SMS, but includes FAST, Sales Force.com, Livelink, Customer Account request eApp, etc). This position will serve as the first contact with end users who contact the help desk. They will use system knowledge, documentation and leverage the support desk resources to assist end users of the ZSMS system. They will also assist in basic reporting.
How You'll Create Impact• Primary triage support for field inventory and order management systems, ensuring system availability and accurate functionality. Support could include non-standard business hours.
• Assist/conducts required training of field and internal personnel to ensure adherence to the business process while administering system user accounts, contact records and setup.
• Be a subject matter expert on existing systems and their use of inventory/order management and customer master data.
• Performs related duties and assists with projects as required
• Ability to communicate professionally and respectfully in conversation, written form to include common types of electronic media such as email, instant messaging, documentation, etc. Ability to interact and respond to common inquiries from local staff, Distributor personnel and other internal and external stakeholders.
• Possess critical thinking ability to solve systematic problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have the ability to work effectively in team environment, act with urgency and interact with many departments on all levels.
• Bachelor’s degree or technical field degree preferred. 2 to 4 years of experience required, preferably working with support activities related to field inventory/order management applications.
• Knowledge of inventory management (both orthopedic implant and instruments) preferred
• Computer skills (MS Office suite, ERP)
Less than 5%
EOE