Job Title: Analyst 2 – Customer Operations
Job Type: Contract-to-Hire
Work Schedule: Monday – Friday, 8:00 AM – 4:30 PM CST
Work Arrangement: Hybrid (In-office Monday–Thursday, Work from Home on Fridays)
Pay Rate: $33/hour
Work Location: San Antonio, TX 78249

Position Summary:

Seeking a detail-oriented and analytical Customer Operations Analyst to support end-to-end order fulfillment, monitor service levels, and ensure timely resolution of order and shipment issues. This position plays a critical role in maintaining operational accuracy and customer satisfaction by leveraging advanced Excel skills and coordinating across business, planning, and logistics teams.

Key Responsibilities:

Oversee execution of service level agreements and resource coordination to support seamless, touchless order processing and timely delivery of shipments.

Act as the primary liaison between business teams and supply planning units to resolve order issues and maintain visibility into order status.

Communicate updates on order progress, shipping timelines, product availability, and delays to relevant stakeholders and regions.

Serve as a subject matter expert in customer contract operations, ensuring all order milestones—from receipt to invoicing—are achieved within expected timelines.

Analyze and monitor large volumes of data using advanced Excel functions (VLOOKUPs, pivot tables, IF statements) to identify order errors and root causes.

Develop and implement SOPs that improve customer fulfillment processes and internal workflows.

Maintain proactive communication with leadership regarding issue status and escalate as needed to meet deadlines.

Participate in continuous improvement initiatives aimed at enhancing operational efficiency and customer experience.

Required Qualifications:Education:

Bachelor’s degree in Supply Chain, Business, or related field

OR High school diploma/GED with 5+ years of relevant experience

Experience:

2+ years working with ERP systems

2+ years in roles related to export, logistics, order management, or customer service

Experience in regulated industries (e.g., medical device, pharmaceutical, or healthcare supply chain) preferred

Technical Skills:

Advanced proficiency in Microsoft Excel (VLOOKUPs, pivot tables, IF statements, analyzing large datasets)

Candidates must be tested to validate Excel skill level; please submit test scores with the resume

Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Teams)

Key Competencies:

High attention to detail; accuracy in managing large data sets

Excellent written and verbal communication skills

Strong analytical and problem-solving skills

Customer-focused mindset with a drive for best-in-class service

Ability to manage multiple priorities and meet tight deadlines

Self-motivated and comfortable working with minimal supervision

Adaptable in a fast-paced and evolving environment

Able to build relationships and influence cross-functional teams without formal authority