SUMMARY

The Business Analytics Manager is responsible for evaluating sales, customer experience, and business processes, implementing strategies and techniques to improve operational functions by surfacing data, insights, and strategic thinking that address our most critical customer and business challenges. Responsibilities include gathering and extracting data from multiple sources, developing dashboards, surfacing key performance indicators (KPIs), and working alongside IT to map data fields and/or deploy technologies for automation. The role is also responsible for collecting sales, customer experience and voice of customer BI requirements, developing related solutions, coordinating testing including user acceptance and related implementation. Reports and data findings will be used by the Business Analytics Manager to highlight patterns and trends in our respective markets that may influence operations and future goals. This role’s knowledge in properly collecting and interpreting data has a significant impact on Sauna 360/Watkins’ success.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned.)

Proficient with technical aspects of key business systems (marketing automation, CRM, PowerBI) used to generate, distribute, and report on business activity. Identify gaps in technology and work collaboratively with program managers and IT to optimize systems aimed at refining overall analysis.Establish and optimize scalable processes that ensure data-driven decision-making and best practices in consumer and dealer campaigns, sales pipeline management, demand forecasting, territory planning, bookings, shipments, and other measures as required by the business.Create and maintain key performance indicators (KPIs) reports along with discreet metrics to measure the effectiveness and business impact of customer experience, voice of customer, and sales activities. Develop robust KPIs and scorecards for business performance monitoring. Evolve from manual process utilization to leveraging real time time-date through technology changes.Proactively explore data to find trends, discover KPIs, and apply proper hypothesis testing. Work with IT and the broader Customer Experience team to explore new ways to leverage trends data through automation, artificial intelligence, and machine learning.Post data delivery, hold data walk-through sessions, connect teams with training materials, and answer data-specific questions, ensuring that teams feel comfortable with their projected data. Incorporate feedback from various stakeholders towards continual improvement.Monitor business intelligence programs to optimize performance based on industry best practices and ongoing changes in the marketplace especially as it relates to technology and innovation. Provide recommendations that enhance future business operations performance and measurements to facilitate storytelling.Evaluate new technologies and add-on applications to improve and optimize business systems as it relates to Customer Experience & Sales. Attending technology and customer experience conferences as well as webinars to stay at the forefront of innovation.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. Must be highly skilled in Microsoft programs such as Excel, Word, and PowerPoint.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

COMMUNICATION - Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when he/she disagrees. Writes, speaks and/or presents information effectively. Treat others’ opinions with respect. Keeps appropriate parties informed, shares information that helps others do their job well, but maintains confidentiality. Admits mistakes.FUNCTIONAL/TECHNICAL SKILLS - Applies functional, professional, and technical experience to perform the job and meet goals and requirements. Able to learn on the fly. Effectively uses established company systems, software, techniques, materials, and other equipment as they relate to performance.PROFESSIONALISM/COOPERATION - Demonstrates motivation, courtesy, and a positive attitude. Maintains composure in demanding situations. Acts with the highest level of professionalism. Looks for resolution rather than placing blame. Willing to take on new assignments or fill in as needed.QUALITY/QUANTITY - Produces high quality, accurate work results in a productive and timely manner. Can be counted on to achieve goals and meet work deadlines. Consistently one of the top performers. Demonstrates the ability to manage multiple responsibilities simultaneously. Not fearful of acting; seizes more opportunities. Learns from mistakes.ORGANIZATIONAL AGILITY - Knowledgeable about our organization and our culture. Knows how to get things done both through formal channels and informal network. Understands the origin and reasoning behind key policies, practices, and procedures. Demonstrated ability to guide, direct or motivate others. Is proactive. He/she is widely trusted by peers and management and seen as a direct, truthful individual. Interacts effectively with various levels of the organization and is comfortable around higher management.CUSTOMER FOCUS - Is dedicated to meeting the expectations of internal and/or external customers. Gets first-hand customer information and uses it for improvement in products or services. Acts with customer in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.INITIATIVE/INNOVATION - The aptitude to create ideas that improve processes and/or products that provide cost savings, simplified operation, or efficiency (continuous improvement). Able to consider and implement solutions to practical problems or prevent problems. Good at building on the creative ideas of others. Can effectively brainstorm and/or facilitate brainstorming.ORGANIZATION/PRIORITY SETTING - Good at figuring out the processes necessary to get things done and prioritizes activities. Understands how to separate and combine tasks into efficient workflow; what and how to measure it. Can see opportunities for synergy and integration where others cannot. Can simplify complex processes. Gets more out of fewer resources.ADAPTABILITY/RELIABILITY - Capacity and comfort level to adapt to new, different, or changing requirements and ability to learn quickly when facing new challenges. Able to act effectively or imaginatively, especially in demanding situations and has a willingness to change or try different things to become more effective. Consistently at work; arrives at work and meetings on time. Monitors projects and demonstrates follow-through. Delivers expected tasks without requiring follow-up. Requires little direction.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS & WORK ENVIRONMENT 

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit and work with computer equipment. The employee is occasionally required to stand, walk; and use hands to finger, handle or feel objects. 

The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception. 

The noise level in the work environment is usually quiet.  

The employee is required to travel up to 10% of the time.

WHAT YOU'LL GET

At Sauna360 Inc. a Watkins Wellness/Masco company, we believe that everyone should ‘Feel good. Live well’. We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers and community. Our employees are eligible to receive exceptional health and wellness benefits, paid time off, profit sharing, 401k match, education assistance, and much more. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others.

We offer competitive compensation determined by each individual's relevant experience, skills and education. The anticipated base pay for this position is between $98,000 and $109,000 annually.

Our core values: always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven.

Company: Watkins Manufacturing

Full time

Watkins (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-Verify Right to Work Poster: English & Spanish