Job Summary:

We are looking for a detail-oriented and proactive Transactional Print Services Business Analyst to join our team. In this role, you will analyze and optimize our print processes, leveraging data analytics to drive efficiency, cost savings, and enhanced customer experience. The ideal candidate will combine strong analytical skills with a solid understanding of print production and mailing systems to make data-driven recommendations and strategic improvements, while managing existing transactional print workflows.

Key Responsibilities:

Process and Print Management:

Complete all assigned mail merge projects and manage print workflows for all existing and newly added transactional print jobs.

Data Analysis and Reporting:

Collect, analyze, and interpret data from print operations, identifying trends, inefficiencies, and opportunities for improvement. Develop and maintain reporting dashboards and key performance indicators (KPIs) to monitor the performance of print services.

Process Improvement:

Evaluate existing workflows and procedures within print operations, recommending changes to improve efficiency, reduce costs, and enhance quality. Collaborate with cross-functional teams to implement process improvements and track results.

Project Management:

Participate in or lead projects aimed at enhancing print capabilities, which may include software implementations, equipment upgrades, or process reengineering. Define project goals, establish timelines, and ensure milestones are met.

Stakeholder Collaboration:

Work closely with various stakeholders, including operations, finance, marketing, and customer service, to understand their needs and requirements related to print services. Foster strong relationships with vendors and third-party providers to assess performance and identify cost-saving opportunities.

Documenting Requirements:

Gather and document business requirements for print initiatives, ensuring clear communication of goals and objectives. Prepare business cases for new projects or enhancements, including cost-benefit analysis.

Compliance and Standards:

Ensure all print processes comply with industry standards, regulations, and company policies. Stay updated with industry best practices and technological advancements in print and mailing. 3-5 years of experience in business analysis, preferably within the print and mail industry or a related field.Strong analytical and problem-solving skills, with a focus on data-driven decision-making.Familiarity with print production workflows, mailing processes, and associated technologies.Proficiency in data analysis tools and print management software.Excellent communication and interpersonal skills with a collaborative approach to working with diverse teams.Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.Knowledge of compliance standards in mailing, such as USPS regulations, is a plus.