The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.

 

The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.   

 

This role is part of the Pricing Infrastructure & Process Oversight team which enables pricing agility, compliance, and operational excellence through platform management, governance and a dedicated Center of Excellence team.

 

Key Responsibilities

The Business Analyst, Governance & Controls is responsible for:

Partnering with Regional Pricing teams, and other organizations to ensure continued compliance with any/all controls, requirements, and standards

Collaborating closely with the global Pricing team to identify Issues and Events and work to closure, being an overall steward for the process

Managing key activities in the Issue Event framework including, reviewing gaps, opening Issues/Events, gathering support to meet milestone deadlines, tracking status and progress, and reporting

Identifying both process and system/tool improvement opportunities to drive greater efficiency

Ensuring all key processes and procedures are well-documented

 

Required Qualifications:

2+ Years’ experience in audit, issue management or business-related discipline

Demonstrated ability to work collaboratively and effectively in a fast-paced, high-pressure environment

Superior written and oral communication skills

Strong organizational skills with the ability to meet critical deadlines and manage multiple projects simultaneously

Proficiency in Microsoft Office Tools: Excel, Access, PowerPoint and Outlook

Experience working with offshore teams is desired

Bachelor’s degree is preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.