Create exceptional experiences for our clients.

 

Our team and what we will accomplish together

 

Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions that support the successful adoption and enhancement of our Electronic Medical Record (EMR) platforms. As a Business Analyst II, you’ll support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey.

 

You’ll work collaboratively across teams, transforming high-level concepts into structured plans and solutions. Your work will directly impact the effectiveness and quality of the CHR and EMR implementations and content strategy.

 

What you will do

 

Design and produce tangible business tools and content plans from conceptual ideas and stakeholder input Drive process improvements and automation opportunities within internal systems and customer-facing workflows Manage content database including backlog triage, documentation, and prioritization of updates Flag load vs. capacity risks and recommend appropriate mitigations Support internal improvement initiatives and strategic programs Develop forms and clinical content with varying levels of complexity to meet client and internal needs Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making Coordinate across departments and vendors, where applicable, to ensure smooth and timely project execution Contribute to requirements gathering, testing, communication, and implementation of business changes Document processes and contribute to training and knowledge materials for internal and external audiences

Qualifications

 

Experience and knowledge

 

3 to 5 years of experience in business analysis, healthcare, or EMR implementation

Familiarity with Google Workspace, JIRA, Confluence, and other collaboration tools (asset)

Understanding of EMR workflows or TELUS CHR product (asset)

Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools

 

Essential skills

 

Exceptional written and verbal communication

Analytical mindset with a strong attention to detail

Ability to manage multiple priorities and navigate ambiguity

Strong facilitation and problem-solving skills

Ability to work independently and proactively identify areas for improvement

 

Personal qualities

 

Comfortable navigating a fast-paced, dynamic environment

Positive, team-oriented approach with a strong sense of ownership

Client-first mindset with a drive to deliver high-quality solutions

Adaptability and openness to continuous change

Location & travel

This is a primarily remote position