Amazon Air Customer Experience (CX) is dedicated to optimizing network performance to deliver exceptional customer experiences. We ensure packages traveling through the Air network reach customers accurately and on time, every time. Through data-driven decision making and continuous improvement, we maintain the highest standards of service performance while balancing operational efficiency across our vast Air transportation network. Our team analyzes complex delivery patterns and uncovers opportunities to surpass customer expectations. We tackle aviation logistics' most complex challenges, mastering the intricate balance of variables that shape network performance – from dynamic weather patterns and flight scheduling to strategic capacity planning and peak season execution – all in service of delivering on our customer promise.

You'll join a diverse network of supply chain managers, product managers, and operational leaders working to optimize every aspect of our Air transportation network. You'll collaborate with teams across Amazon to deliver the highest standards of service performance while ensuring network efficiency and reliability for our customers. And you'll experience an inclusive culture that welcomes innovative thinking and empowers you to transform bold ideas into impactful solutions that shape the future of Air logistics.

We are looking for motivated self-starters who can thrive in our fast-paced, data-driven environment and raise the high bar in customer experience. The ideal candidate will be an analytical problem solver with an extremely high level of customer focus. This role will help us deliver at scale by analyzing complex data sets, building meaningful metrics, and driving continuous performance improvements across the network.


Key job responsibilities
- Analyze data and metrics to identify system improvement opportunities
- Design and develop automated reporting solutions using SQL and Excel
- Create and optimize dashboards for monitoring business performance
- Aggregate data from multiple sources to enable effective decision-making
- Partner with stakeholders to address business challenges and improve CX metrics
- Conduct data mining and analysis to uncover trends and develop actionable insights