This position supports and assists the implementation of the Oracle HCM (Human Capital Management) application, with a specific focus on the Oracle Learn module, for Emerson business units in a global, multi-business group environment – and will work with the project leads, managers, and different agile teams at Emerson for any implementations and support covered by the Digital HCM and Talent Management Solutions Team. In addition, this position helps various business unit operations’ teams resolve production issues and provides user training, as needed. 

IN THIS ROLE, YOUR RESPONSIBILITIES WILL: 

Analyze legacy data and coordinate conversion into the Learning Management System Facilitate requirements gathering, document fit/gap analysis, and create technical design specifications Identify functionality gaps based on business unit requirements and current system functionality; Recommend best in class solution to the customer Manage the configuration of the application based on the business unit requirements and Emerson/Digital HCM standards, including Human Resources and Learning Management Provide guidance for User Acceptance Testing Maintain end user training documentation and train users on the Learning Management System Partner with the Organization’s point of contact and Operations team to identify and resolve production issues Assist with testing system functionality, enhancements, custom interfaces, reporting tools, and conversion programs Facilitate existing customer functionality enhancement requests Monitor application development and technical support to ensure quality and on-time work Present enhancement statuses to collaborators during Iteration Review meetings Handle and review failed transactions from the Learning Management System Manage mass data updates, content loading, adding classrooms, and adding instructors to the Learning Management System Understand business processes and map current functionality to Oracle Assist with the development of a test plan and testing the system functionality, enhancements, custom interfaces, reporting tools, and conversion programs Review and research new system features and documentation from quarterly upgrades Perform quarterly regression and enhancement testing Analyze test results and provide solutions Maintain up-to-date knowledge and skill for Oracle HCM modules Become the domain expert for the Oracle HCM Learn module Deliver training and mentoring to new members of the team
WHO YOU ARE: You identify and get to know your stakeholders. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You take time to ask questions and define the problem and make learning a priority and a goal.  

FOR THIS ROLE, YOU WILL NEED: 

Bachelor’s degree in Information Technology, Business, Human Resources, or related field, or equivalent experience 2+ years of implementation and business support experience with Learning Management Systems (LMS) 1+ year of customer service experience Legal authorization to work in the United States without need for sponsorship now or in the future

PREFERRED QUALIFICATIONS THAT SET YOU APART: 

1+ year of customer service experience in a multi-division, multi-cultural environment Experience with large change initiatives Experience with Oracle HCM modules  Experience working with agile teams and operating with SAFe agile implementation practices

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Learn more about our Culture & Values. 

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