Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Business Analyst, Aftermarket services
In this role, you Customer Support in After Sales topics and managing customer requests claims.
Responsibilities
Processing of customer enquiries · Calculation creation of repair service quotes including technical description.
Monitoring of the cases (technical, administrative, delivery times customer contact)
Analysis of customer needs and subsequent implementation of individual concepts
Support in After Market / After Sales strategies processes
Project lead of selected cases in the section of technical support, claims and customer satisfaction
Internal and external preparation, coordination and management of customer claims
Problem-solving-oriented work with a high level of technical understanding and customer orientation
Systematic root cause analysis and definition of sustainable corrective measures and documentation of the results
Processing of warranties incl. statement to the customer
Creating technical customer reports and its analysis
Ensures compliance with all legal and other guidelines applicable in the company
Drive Project Management of MRO and Services
Handles technical queries from Customers
Close cooperation with Field Service and Shopfloor Service
Support Order Management team on technical Spare Part RFQ’s
Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.
Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.
Work effectively in a team environment.
Qualifications
Minimum qualifications
Bachelor’s degree
Excellent written and verbal communication skills
Aerospace, Manufacturing, Automotive industry experience in preferred
Proficiency in MS office tools and ERP systems
Ready to take new challenges.
Ability to work under pressure and flexibility in working hours.
Preferred qualifications
Prior experience in working with MRO is preferable.
Ideal industry experience includes heavy manufacturing and industrial engineering.
Ability to work with minimum supervision in the cross-cultural environment.
Good communication, persuasion and decision-making skills
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.