If you are a Business Process professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Shakopee, MN location, as a Business Analyst you will support the Globalization of our processes as we build an industry-leading customer experience that delivers optimization of our customer support teams. You will support the definition of the global governance roadmap, prioritize requirements, and inform teams of strategic opportunities to deliver increased value to the organization. Strong process optimization, being action-oriented, and data analysis are key competencies of the job.
In This Role, Your Responsibilities Will Be: Understand customer needs through market research and the voice of customers. Utilize data to feed the development of process maps and governance models Collaborate with Customer Care, Sales, Operations, Digital and IT teams to understand needs and improvement opportunities for the customer experience Use concrete data analysis and insights to back up assumptions, make recommendations and drive actions around optimizing the overall customer experience Drive key strategies and programs aimed at increasing adoption and overall team productivity Identify process bottlenecks and look for innovative new ideas and features to test, which will yield value to the customer and the company Create networks within the organization which can assist in delivery of change Understand and analyze tech opportunities that will enable new productivity and utilization enhancement. Provide insights that modernize the vision and roadmap. Domain-specific responsibilities include (but are not limited to): Cost modeling, Process Mining, Org Modeling, BI and Dashboards, Market Research Who You Are:You operate effectively, even when things are not certain, or the way forward is not clear. You build partnerships and works collaboratively with others to meet shared objectives. You adjust communication content and style to meet the needs of diverse stakeholders.
Preferred Qualifications That Set You Apart: Bachelor's degree in a marketing, engineering, and/or business-related field Strong communication, presentation, and interpersonal skills Familiarity with data transformation and visualization software and concepts Proficient in Microsoft Office
Our Culture & Commitment to You:
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The starting salary for this role is $58,000-$62,000 annually, commensurate with the skills, talent, capabilities and experience each candidate brings to a role.
Learn more about our Culture & Values.
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