Job Responsibilities

To assist the Sales & DM organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer’s existing licenses in line with Oracle Policies

· Perform comprehensive research of customer details on Oracle internal applications like Asset Report, PeopleSoft (HAT), ROSIE

· Develop and maintain a well-rounded knowledge of Oracle’s Policies, systems, and research-related tools.

· Collaborate with Sales teams, DM, PRG and Finance team to streamline CES process.

· Serve as primary point of contact for all process related inquiries.

· Manage Q workflow to allocate resources based on their skillset.

· Assist in decision making by reporting volumes & trending to the management as applicable.

· Responsible for getting certified on core process periodically.

· Use analytical and statistical rigor to solve complex problems and drive business decisions.