Key Job Responsibilities
•    Complex Issue Resolution: Take charge of investigating and resolving highly complex issues that are escalated by the Quote-to-Order (Q2O) and Order-to-Cash (O2C) teams. These may include order processing errors, invoicing discrepancies, or system integration challenges.
•    Deep Analysis and Troubleshooting: Perform in-depth analysis of the issues, identifying root causes, and developing effective solutions
•    Collaboration: Work closely with the Q2O and O2C teams to provide guidance and knowledge sharing. Work hand-in-hand with Global Process Owners, functional experts, and development teams to identify process bottlenecks and inefficiencies in Oracle Health systems.
•    Process Improvement: Continuously identify areas for process enhancement and system optimization. Propose and implement solutions to prevent recurring issues and streamline the ordering and invoicing workflows.
•    Documentation and Knowledge Base: Maintain comprehensive documentation of complex issue resolutions, contributing to the organization's knowledge base for future reference and training purposes.
•    Progress Reporting: Prepare and deliver comprehensive reports to senior executives, highlighting the positive outcomes and impacts of implemented solutions and process enhancements
This role reports into Manager/ Senior Manager