Are you highly organized with a sharp eye for detail? Do you take pride in delivering seamless, high-impact client experiences? Are you energized by the opportunity to simplify complex processes and drive automation that makes a real difference? We’re looking for someone like that to shape the future of end to end client lifecycle and operational excellence through the OnePass initiative. Role coverage:

- Business Case Development: Collaborate with stakeholders and producers to define and validate business cases for OnePass deliverables
- Process Analysis: Develop in-depth understanding and document current business processes, identifying pain points and opportunities for improvement
- Stakeholder Engagement: Act as the voice of business interests within cross-functional teams, facilitating discussions and aligning requirements with key users and senior stakeholders
- Data-Driven Decision Support: Collect, clean, and analyze data to support strategic decisions and product iterations
- Product Rollout & Success Metrics: Support the development of rollout plans and define OKRs to measure post-implementation success
- Documentation & Testing: Prepare detailed business requirements, test plans, and coordinate user acceptance testing to ensure quality delivery
- Agile Collaboration: Work closely with Stakeholders and Delivery teams to manage backlogs, prioritize sprints, and ensure timely delivery of enhancements