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Job Responsibilities:

The BA will be responsible for the development and documentation of business requirements, create User Interface mockups, assist the technical teams in the development and documentation of technical requirements, test the resultant software (including user Acceptance Testing), create instruction manuals, and teach the system to end users. The BSC may also be called upon to perform limited project management functions.

Skills Required:

Excellent communication and customer service skills. Strong skills in Microsoft Visio. Experience with developing systems via a structured SDLC methodology. Experience with testing, training.  Experience with UI design. Ability to analyze and document complex business processes and workflows and propose areas for improvement. Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information. Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules.. Customer Service / Helpdesk experience.