Job Description

Job Summary

The Business Analyst plays a key role in identifying business needs, gathering and documenting requirements, and translating those into effective technical and reporting solutions. This role works cross-functionally with business stakeholders, vendors, and IT teams to support data-driven decision-making through the creation of reports, dashboards, and analytical tools. The Business Analyst is responsible for analyzing business processes, identifying areas for improvement, and ensuring solutions meet business objectives while supporting operational efficiency and performance.

As a Business Analyst at Community Health Systems (CHS) - Physician Practice Support Inc. (PPSI), you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including medical, dental and vision, insurance, flexible scheduling, and 401k.

Essential Functions

Gathers and documents business requirements through collaboration with stakeholders to define project scope, objectives, and data needs. Analyzes complex data sets to identify trends, discrepancies, and opportunities, using statistical and analytical methods. Designs and develops dashboards and reports using tools such as Power BI, Tableau, ServiceNow, or similar platforms. Validates and ensures accuracy of data outputs, troubleshooting inconsistencies and performing quality checks to maintain integrity. Supports data modeling and reporting architecture, contributing to the design of scalable reporting solutions that align with business needs. Collaborates with cross-functional teams, acting as a liaison between technical staff and business users to ensure shared understanding of deliverables. Performs ad hoc data analysis to support strategic initiatives or address specific business questions. Communicates findings clearly to both technical and non-technical stakeholders, using visualizations, summaries, and presentations. Participates in continuous improvement efforts, recommending enhancements to reporting processes, tools, and data governance practices. Maintains thorough documentation of reporting requirements, data definitions, methodologies, and standard operating procedures. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

Bachelor's Degree in Business, Information Systems, Analytics, or a related field required or A combination of education and equivalent experience may be considered in lieu of a degree 2-4 years of experience in business analysis, systems analysis, or reporting/analytics development, including experience gathering requirements and developing business intelligence solutions required

Knowledge, Skills and Abilities

Proficient in tools such as Power BI, Tableau, ServiceNow, and Google Suite. Strong understanding of data structures, data modeling, and reporting principles. Ability to analyze and communicate complex data in a way that is actionable and easy to understand. Effective in both oral and written communication with technical and non-technical audiences. Strong time management and organizational skills with the ability to manage multiple priorities. Demonstrated critical thinking and problem-solving abilities. Self-motivated with a strong sense of ownership and accountability. Comfortable working in a fast-paced and rapidly evolving environment.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The PPSI Team and Athena work alongside the Clinic Leaders and staff with the common goal of creating a clean and efficient revenue cycle.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.