Job Description :

About the Function:  
Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster. 

Our D&T team includes some of the most talented digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we’ll help you become the best you can be, creating career-defining work and delivering breakthrough thinking. 
  

About the role:  
The Digital & Customer Service Business Analyst will join our growing team in the Customer Value Stream. We partner with commercial teams globally on their technology & data landscapes. The Value Stream work across the full project lifecycle  – planning & strategy, transformation & development, product support in BAU. The Business Analyst will work across existing and new products and projects. Every day will be different! 

 

Responsibilities 

Upskill on our solution(s) to understand how they work, interact with each other and where they sit in the landscape. 

Where knowledge is a gap, self learn to get up to speed. 

Manage and run requirements workshops with Business and IT stakeholders 

Be the bridge between business and technical teams. 

End to end ownership of feature, from inception to go live – discovery, build, test, deployment 

Understand the end-to-end solution, (, data, process) and be able to demonstrate to stakeholders. 

Challenge the status quo and push for standardisation, low/no code & global OOTB solutions. 

Collaborate with cross functional team– business/markets, global commercial and other D&T team members- testers, developers, architecture, designers, product owners, data, analytics, legal, data privacy, IM&S etc, to ensure a suitable ‘customer centric’ and compliant solution is agreed on  

 

 

Skillset required  

Act like an owner – be tenacious in driving forward the product team priorities to conclusion 

Experience using Salesforce (several clouds: Service, Commerce, Sales & Marketing Cloud), SAP, Google Analytics, Quantum Metrics 

Website experience is preferred 

Agile experience – previous use of Azure Dev-ops 

Ability to prioritise and juggle work, manage timelines to meet deadlines 

Ability to work under pressure in high stress environments 

Great communication and stakeholder management  

Problem solver with pro-active solution mindset. 

Demonstratable Experience with tools such as Visio, Lucid Chart, Power BI, Google Data Studio, other visualization tools  

Proven track record of delivering data driven solutions with a customer-first mindset  

Ability to partner with and influence global functions, markets, and external partners to deliver on our commitments  

Domain Knowledge in Digital marketing, Direct to Consumer, eCommerce, Marketing Technology, Retail, and respective process areas preferred  

 

Diversity :  

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. 

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. 

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world. 

Feel inspired? Then this may be the opportunity for you. 

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. 

 

 

Worker Type :

Regular

Primary Location:

1HQ

Additional Locations :

Bangalore Karle Town SEZ, Budapest

Job Posting Start Date :

2025-06-02