**Introduction** Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Your role and responsibilities** Must-Have: * Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs. * Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience. * Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram. * Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution. **Required technical and professional expertise** * Technical Knowledge & Expertise: * Strong background in systems analysis, requirements definition, prototyping, and feasibility studies. * Knowledge of SDLC methodologies, COTS tools (Cúram), and web-based technologies. * Experience with systems integration and data mining/reporting-based tools. * Analytical & Problem-Solving Skills: * Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions. * Experience in evaluating system designs and their impact on service delivery. * Leadership & Collaboration: * Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks. * Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks. * Communication & Interpersonal Skills: * Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users. * Ability to prepare comprehensive documentation, business cases, and training materials. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.