Business Analyst, Operations Manager, AMER Data Center Supply Solutions
Amazon.com
Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ America's Data Center Supply Solutions (DCSS) Team works to deliver capacity supply solutions across multiple regions to meet the needs of customer demands. We are a team of highly motivated professionals who enable the capacity needed to support AWS customer growth and optimize the largest cloud services company on earth!
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
As a member of the AMER DCSS Real Estate team, you will manage the processes and tools needed to support incoming supply opportunities to meet customer demand. This role’s primary responsibility is to source opportunities for improvement across systems and processes, partner with other regional teams within the organization to drive standardization, and implement global solutions while improving the customer experience that delivers visibility to senior leadership. This role will also play a role in sourcing new opportunities.
Key job responsibilities
- Collaborate with stakeholders to elicit, analyze, and document business and system requirements.
- Evaluate existing business processes, identify inefficiencies, and recommend optimized solutions.
- Analyze data to identify trends, risks, and opportunities; develop reports and dashboards to support decision-making.
- Serve as a liaison between business units, technical teams, and internal partners to ensure alignment on goals and deliverables.
- Work with cross-functional teams to define solution requirements and validate that deliverables meet business needs.
- Assist in project planning, timeline tracking, and coordination of tasks related to business transformation initiatives.
- Support user acceptance testing (UAT) and help ensure solutions meet functional and non-functional requirements.
- Contribute to training, documentation, and communication plans to support the successful adoption of new tools and processes.
A day in the life
As a Business Analyst in the Data Center Supply Solutions (DCSS) team, daily responsibilities involve maintaining up-to-date supply and delivery trackers, collaborating closely with cross-functional stakeholders such as Planning, Engineering, Business Development, Finance, and Legal. The role includes tracking KPIs related to site cost efficiency to support business case development, ensuring accuracy of key deal inputs for approval metrics, and monitoring delivery risk indicators to drive timely issue resolution and maintain execution milestones. Analysts also prepare and maintain dashboards and reports to track project milestones, capacity availability, and performance trends. Additional tasks include responding to ad hoc data requests for leadership or QBRs, documenting standard operating procedures and process updates, and identifying opportunities for continuous improvement in tools and cross-team workflows.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
As a member of the AMER DCSS Real Estate team, you will manage the processes and tools needed to support incoming supply opportunities to meet customer demand. This role’s primary responsibility is to source opportunities for improvement across systems and processes, partner with other regional teams within the organization to drive standardization, and implement global solutions while improving the customer experience that delivers visibility to senior leadership. This role will also play a role in sourcing new opportunities.
Key job responsibilities
- Collaborate with stakeholders to elicit, analyze, and document business and system requirements.
- Evaluate existing business processes, identify inefficiencies, and recommend optimized solutions.
- Analyze data to identify trends, risks, and opportunities; develop reports and dashboards to support decision-making.
- Serve as a liaison between business units, technical teams, and internal partners to ensure alignment on goals and deliverables.
- Work with cross-functional teams to define solution requirements and validate that deliverables meet business needs.
- Assist in project planning, timeline tracking, and coordination of tasks related to business transformation initiatives.
- Support user acceptance testing (UAT) and help ensure solutions meet functional and non-functional requirements.
- Contribute to training, documentation, and communication plans to support the successful adoption of new tools and processes.
A day in the life
As a Business Analyst in the Data Center Supply Solutions (DCSS) team, daily responsibilities involve maintaining up-to-date supply and delivery trackers, collaborating closely with cross-functional stakeholders such as Planning, Engineering, Business Development, Finance, and Legal. The role includes tracking KPIs related to site cost efficiency to support business case development, ensuring accuracy of key deal inputs for approval metrics, and monitoring delivery risk indicators to drive timely issue resolution and maintain execution milestones. Analysts also prepare and maintain dashboards and reports to track project milestones, capacity availability, and performance trends. Additional tasks include responding to ad hoc data requests for leadership or QBRs, documenting standard operating procedures and process updates, and identifying opportunities for continuous improvement in tools and cross-team workflows.
About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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