Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

Capturing, analysing and documenting HR business processes using formal analysis techniquesDocumenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developersLeading the designing of solutions to address business requirementsProducing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks)Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, rules and workflowTesting config and code to ensure it meets requirements and qualityAligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controlsIdentifying continuous improvement opportunities e.g. error detection and performance enhancementsEnsuring alignment with HSBC standards, governance and documentation requirementsActively participating in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance.