Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

Capturing, analysing and documenting HR business processes using formal analysis techniquesDocumenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developersLeading the designing of solutions to address business requirementsProducing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks)Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, rules and workflowTesting config and code to ensure it meets requirements and qualityAligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controlsIdentifying continuous improvement opportunities e.g. error detection and performance enhancementsEnsuring alignment with HSBC standards, governance and documentation requirementsActively participating in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

In this role, you will:

Capturing, analysing and documenting HR business processes using formal analysis techniquesDocumenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developersLeading the designing of solutions to address business requirementsProducing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks)Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, rules and workflowTesting config and code to ensure it meets requirements and qualityAligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controlsIdentifying continuous improvement opportunities e.g. error detection and performance enhancementsEnsuring alignment with HSBC standards, governance and documentation requirementsActively participating in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance.

To be successful in this role, you should meet the following requirements:

Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platformExperience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materialsStrong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environmentProven self-starter who can operate and develop without close supervisionExperience in software development and/or application configuration skills. Experience of working in a multi-cultural environment – demonstrable ability to adapt to different culturesExperience of working in virtual, geographically dispersed locations and timezonesExperience of core IT Service Management processes, including Incident Management, Problem Management and Release ManagementExperience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmapsExcellent Knowledge of HR processes and technologiesHighly developed Business Analys skillset, including analysis and documentation techniquesKnowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import SetsKnowledge of HR Service Management, Shared Services and/or Contact Centres

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI

To be successful in this role, you should meet the following requirements:

Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platformExperience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materialsStrong ServiceNow HR Service Delivery implementation and/or continuous delivery experience Has worked successfully within a DevOps and Agile team/environmentProven self-starter who can operate and develop without close supervisionExperience in software development and/or application configuration skills. Experience of working in a multi-cultural environment – demonstrable ability to adapt to different culturesExperience of working in virtual, geographically dispersed locations and timezonesExperience of core IT Service Management processes, including Incident Management, Problem Management and Release ManagementExperience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmapsExcellent Knowledge of HR processes and technologiesHighly developed Business Analys skillset, including analysis and documentation techniquesKnowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import SetsKnowledge of HR Service Management, Shared Services and/or Contact Centres

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSDI