Job Title:  Business Analysis Senior Analyst

Location: Kingdom of Saudi Arabia (KSA)

Department: Information Technology

Reports To: IT project Manager - KSA

Job Summary : Drive the successful delivery related to KSA market. Where the role will be able to coordinate between regulatory bodies and Cigna to ensure the business requirements are built in technologies properly. in addition to manage future changes required where he is the point of contacts for future requirements.

Role Overview:

The BSA assists in the gathering and analysis of information for developing and modifying IT systems. Assists in determining data and system requirements and the development of system specifications. Prepares diagrams and systems flow charts to describe existing and proposed application. Creates and maintains system documentation in collaboration with architects and team members.

The BA will work closely with the Product Management, Product Owners, Agile team and other subject matter experts to support the refinement of the backlog, working first as a consultant and ending as a mentor, increasing shared understanding of systems across the agile team

Key Responsibilities:

Conduct requirement gathering sessions with stakeholders to understand business needs and translate them into actionable solutions.Provide detailed Business Requirement Documents (BRDs) and assist the Product Owners with user stories documentation on Jira to guide development teams and ensure business needs are met.Support development teams with project clarifications and ensure alignment between business and technical teams.Collaborate with Quality Assurance (QA) teams to clarify requirements and support business testing efforts.Act as the Business Analyst for mega client onboarding changes, regulatory changes, and member addition/policy upload projects.Serve as link between business and development teams for pre auth, claims, customer care, and regulatory projects.Work with external project teams, including service providers (e.g., ELM, MASDR) and regulators (e.g., CHI, InsuranceAuthority), to deliver high quality BRDs.Ensure compliance with regulatory requirements and align business processes with client needs.Experience with regulatory changes on regulated systems and services (e.g., Nphies, Najim, CHI upload, TAHAQAQ, Yakeen) – PreferableExpedite bug fixes during business testing by coordinating with development teams and reporting on critical issues.Business Process Flows: Expertise in designing clear and detailed business process flows to optimize operations, enhance system functionality, and guide cross functional teams.Technical Proficiency: knowledge in project management tools and agile methodologies, Scrum and Kanban and ConfluenceEnsure all assigned projects are updated promptly and accurately in the internal project managementShare regular status reports with IT management stakeholders, highlighting progress, risks, and next steps.Report business feedback to internal teams and propose actionable improvements to enhance project outcomes.Support new joiners by providing guidance on systems, processes, and business analysis activities.Ensure assigned projects are delivered within agreed timelines of the agile delivery team and meets the enterprise quality standards.

Qualifications:

Bachelor's degree in an IT related field such as, MIS, IT Computer Science, Software Engineering or similar3+ years of practical experience in a related field/industry

Skills:

Agile MethodologiesSystems AnalysisQuality AssuranceAgile Product ManagementCustomer focusCommunicationDocumentationCollaborationProblem solving

What we Offer :

Hybrid modeFlexiblyInternational exposurePleasant environment ( Cigna KSA got recently certified as “Great Place to Work” ) 
 

Working hours : As per KSA labor work

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.