Description Position Overview We are seeking a detail-oriented and compassionate Accounts Receivable & Resident Services Manager to join our team. This role ensures the accuracy of financial operations, supervises Resident Services Desk staff, and supports our commitment to high-quality senior care through meticulous billing, collections, and management practices. Key Responsibilities + Maintain and update daily census records within accounting software. + Lead private pay collections, including mailing statements, making follow-up calls, sending notices, and documenting account statuses. + Attend weekly accounts receivable (A/R) meetings to resolve unpaid accounts, ensuring issues are tracked and resolved efficiently. + Process private pay and miscellaneous payments, along with refunds, write-offs, and adjustments as necessary. + Address and interpret A/R billing concerns, offering clear explanations to stakeholders. + Collaborate on A/R reporting tasks and support collection initiatives as outlined by policy and procedures. + Manage billing processes for central supply systems, maintaining timely and accurate records. + Oversee month-end close procedures with a strong focus on accuracy. + Update and validate recurring charges and miscellaneous billing entries within accounting software. + Research overdue accounts, reconcile balances, and implement steps for resolution. + Supervise Resident Services Desk staff, leading recruitment, training, coaching, and day-to-day operational oversight. + Other responsibilities as assigned by the Executive Director or Corporate Controller. Requirements + Associate’s degree in Accounting or 4 +years of billing experience; knowledge of collection procedures is required. + Management experience is desired. + Proficiency in computerized accounting systems and standard office software. + Aptitude for resolving billing discrepancies and explaining A/R statements to residents, families, and stakeholders. + Ability to establish positive relationships with residents, families, staff, and the community. + Strong organizational skills, attention to detail, and ability to follow through on tasks independently. + Compassionate approach in interacting with elderly and disabled individuals. + Fluent in English, with excellent written and verbal communication skills. + Commitment to workplace safety, respecting the Resident Bill of Rights, and upholding employee responsibilities. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .