Summary: Building Representatives are the first point of contact for residents, with a positive, friendly attitude and focus on customer service and tenant retention. They work on site to respond to emergencies and tenant concerns, allow access to trade workers, collect rent payments, maintain cleanliness, general maintenance, and lease apartments as necessary.   

What you’ll get to do:  
Customer Service  

Respond to all tenant questions, concerns and complaints in a timely manner.   Rent upcoming suites utilizing and adhering to all Greenwin leasing policies.   Perform administrative duties as required, keep detailed records of situations, and maintain accurate records with respect to work orders.   Be on call in accordance with the building schedule and provide support for after-hours emergencies.   Escalate issues to the Manager, Residential Operations as necessary and relay office communications to tenants.   Serve all legal documentation pertaining to non-payment of rent and/or further Landlord-Tenant litigation as directed by the Manager, Residential Operations.  

Building Maintenance  

Responsible for day to day building operations, including general maintenance and ensuring all common areas are clean.   Prepare and clean apartments for new residents and assist with the move-in and move-out process.   Monitor and maintain cleanliness of garbage chutes and compactor.    Perform seasonal duties as required (gardening, snow removal of walkways, salting, etc.).   Additional duties depending on building needs and as required by the Manager, Residential Operations.  

Who you are:  

Prior experience as a Building Representative an asset   Excellent organizational and time management skills   Professional with excellent communication and customer service skills   Ability to prioritize tasks, strong follow up skills with the ability to deal with confidentiality and sensitive issues   Intermediate computer skills   Reliable, dependable and respectful   Ability to work long hours and under pressure  

This position is part of a unionized workforce and is governed by a collective bargaining agreement.

Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request by contacting accessibility@greenwin.ca. We encourage all qualified candidates to apply.