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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

FACILITY EXECUTIVE – SOFT SERVICES
Corporate Solutions (Integrated Facilities Management) 
ROLE AND RESPONSIBILITIES
OVERALL ROLE
Client is a fast-paced, collaborative and innovation-driven environment. The requirement is for a mind set that is very hands-on, energetic, helpful and straight forward.  Achieve excellence in maintenance service programs at Client, obtaining the highest possible standards and practices. Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time. To provide comprehensive facility management for services to the client, with a focus on continuous improvement.  Achievement of the Key Performance Indicators and Service Level Agreements targets.
POSITION GOALS

To provide administrative support to FM for site teamsTo provide comprehensive management of services covering all facility services to the client with the focus of continuous improvementTo achieve financial and other targets given by Facility Manger.Achievement of the service level agreements.

ROLES AND RESPONSIBILITIES

Site Operations ManagementMonitoring of Housekeeping related activitiesArrangement of all consumables and supplies for Client / VIP visitsInterfacing with the pest control for carrying out the pest control activities at the facility.Monitoring the mail room activitiesPreparing the Daily/Weekly and Monthly reportsCollecting all documents from the vendor for compliance auditInteracting with the Housekeeping vendor. Taking facility rounds and find out snags and raising GUTS tickets for the sameFollow up and close the tickets logged.Effectively manage Facility team to ensure an on time deliverable system.Routinely Inspect all services to ensure performance measures are being maintainedProvide assistance to FM in all administrative functions, security issues and Facility services and any other administrative functions deemed by ClientOwnership of the Day to day administration, including reports generation of the stocks tracker.Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the dayInspect the turn out and attendance of the staff and sign the shift registerMeet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaintsOversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actionsCommunicate to the FM all incidents issues and pending problems Take rounds of the facility regularly to identify issues in and initiate immediate rectification actionsManaging MicroKitchen for stacking of Food & Beverage, cleanliness, vending machines, Stock Maintenance  and all time availability of the same  Monitoring the Food Vendors at site.  Monthly Accruals to be submitted to the FM. Co-ordinate with Space planner for any moves. Soft services stores and stocks to be maintainedIndent monthly requirements for Soft services as per the month’s budget. Involve in Vendor staff Training & Development. Maintenance of Library books and stocksManage Concierge Vendor for timeliness and for any escalations Laundry vendor co-ordination.Gym, Spa, Bunker room& Wellness room linen maintenance.  Oversee Horticulture requirements at site. Maintaining stock and issuing of sports equipment.Maintain Asset Register

Vendor Management Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLACarrying out Vendor Background Checks.Processing of vendor InvoicesOthersMaintaining external employee data.Preparing floor register for Health and Safety Issues for ClientCompile and update site account details.Coordinate and organize events requested by ClientAssist in the preparation of Daily reports, Weekly Report and Monthly Management Report24/7 emergency call support and site attendance is requiredParticipate in emergency evacuation procedures including crisis management and business continuity Any responsibility/ task given by the client/ Manager, going forward will be a part of the JD.   

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA
Ideal Experience

Tertiary qualifications in property, building or facilities management preferableExcellent people skills and ability to interact with a wide range of client staff and demandsDemonstrated experience with tendering and service improvement initiatives required. Knowledge of occupational safety requirementsStrong PC literacy and proven ability to manage daily activities using various systems.

Key Performance Measures

Reports on timeAccurate billing and invoicingZero stock out of situationMaintain high standards of housekeeping of facility

KEY STAKEHOLDERS
Clientrs
Assistant Managers 
Vendor staff

REPORTING TO
Assistant Managers

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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