Job Title

Building Manager

Job Description Summary

Job Description

We are looking for an experienced and proactive Building Manager to lead the day-to-day operations of a high-profile, staffed building. You’ll be responsible for ensuring a legally compliant, safe, and service focused environment for occupiers, working in line with Cushman & Wakefield's brand values and operational standards.

Key Responsibilities

Manage day-to-day building operations using Cushman & Wakefield’s CAFM system, overseeing planned and reactive maintenance.

Ensure statutory compliance including annual risk assessments (e.g. fire, asbestos, water treatment, working at height).

Act as the first point of contact for occupier queries. Resolve complaints efficiently, attend regular meetings, and proactively communicate updates.

Supervise on-site service partners (e.g. cleaning, M&E, security), ensuring adherence to standards and performance metrics.

Support service charge budgeting, invoicing, and debt recovery. Monitor FM costs, authorise payments, and track variances.

Ensure contracts are in place, manage supplier performance, and carry out quarterly reviews and compliance audits.

Maintain and test business continuity and incident management plans; address risks and close out audit actions.

Identify and manage CDM-regulated works in line with legal requirements, with support from the Technical Services team.

Provide timely reporting and maintain sustainability platforms such as BREEAM and GRESB.

Line-manage small on-site teams, including one-to-one meetings, performance reviews, absence management, and ongoing training.

Act as a brand ambassador, consistently delivering small but impactful service touches that enhance occupier satisfaction.

Experience & Knowledge:

Strong track record in Facilities or Building Management (commercial or mixed-use environments)

Knowledge of H&S, compliance, CAFM systems (e.g. Meridian, E-Logbooks), and contractor management

Experience managing service charges, budgets, and performance-based contracts

Proven leadership skills with the ability to coach and manage small teams

Familiarity with occupier engagement and stakeholder communication

Skills & Qualities:

Solution-focused and calm under pressure

Excellent communication and interpersonal skills

High attention to detail and strong organisational ability

Proactive, customer-oriented, and team-driven mindset

Numerate, IT-literate (Word, Excel, Outlook)

Qualifications

IWFM Level 4 (or working towards)

IOSH Managing Safely (minimum)

Membership of IWFM, AssocRICS, or other relevant professional bodies desirable

INCO: “Cushman & Wakefield”