Building Engineer - Control Room Operator Job ID 234956 Posted 21-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Zebulon - North Carolina - United States of America **About the role** + This role is responsible for monitoring and responding to critical alarms through device alerts, alarms, emails, and security alerts etc. Works efficiently and accurately to access the real or potential impact to client persons, property, or assets, and provide accurate and timely partner concern of issues to agreed service levels, while upholding the standards and expectations of the global Incident Reporting System. **What you’ll do** + Works with the Engineering and Facilities teams and Incident Response when a problem is severe enough to require shutdown of equipment. Liaises with Facilities, Engineering, and Security and vendors. + Provides a centralized location for coordination and knowledgebase contacts for severe and critical incidents. + Provides progress reporting, logging of incidents, ongoing follow up, and close out. + Demonstrates technology and reporting skills to respond to Incidents, initiate, and resolve incidents. + Adheres to procedures as they pertain to guidelines, directives, and standard operating procedures. Adheres to work, health, and safety policies for both the company and the client. + Remotely accesses critical equipment across the region and monitoring for alarms. + Determines the severity of alarms and alerts from critical devices and taking appropriate action including critical issue and managing Engineering and vendor responders for on-site intervention. + Ascertains the possible causes of alarms and alerts from critical devices. + Collates information and issues communications to key collaborators throughout the Incident Reporting system. + Manages the process for all work conducted in the critical environment. + Maintains database of critical environments including floor plan information, equipment documentation + Updates user documentation for all critical system equipment, as needed. + Regularly maintains the global vendor database, issue, and callout lists. + Works with Help Desk tickets for active sites to ensure all Engineering problems that are presented are passed on to the proper Engineering teams, Engineers and Electricians, as needed. + Follows up on tickets to ensure work has been completed and tickets closed on time. + Advances problems to proper Facilities Managers, as needed. + Performs other duties as assigned. **What you’ll need** + To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + High School diploma or equivalent experience required. Minimum one (1) year engineering qualification or mechanical/electrical trade training or experience, including Data Center knowledge. + Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. + Ability to calculate simple figures such as percentages. + Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. **WHY CBRE?** A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in. **BENEFITS** + Benefits start 1st of the month following your hire date: Medical, dental, vision, 401k, etc. + First year of employment - 15 Days of PTO. Year 1 - 4 of employment 20 days of PTO! + Internal advancement available after 6 month mark + Competitive Pay **Disclaimers** + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)