Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.  

Transform the everyday with us!

As a Service Specialist, you’ll be the trusted technical expert representing Siemens in the field—delivering high-impact service and support for building automation systems across northern Philadelphia upwards to the New York state line, including Scranton and surrounding areas. Your role is essential in helping our customers optimize energy use, reduce operational costs, and advance sustainability goals. Whether responding to urgent service calls or executing planned maintenance and upgrades, you’ll be the go-to resource for ensuring system performance and customer satisfaction. 

Our new office location will be in Harleysville, PA. While this position reports into this local branch, this position will focus on customer support northwards to the New York state line. Ideal location for this position would be places like Scranton, PA or Allentown, PA.

As a Service Specialist, you will:

Lead service delivery for automation systems, including preventive maintenance, diagnostics, repairs, and upgrades—both scheduled and on-demandCollaborate with internal teams such as Service Sales, Client Service Managers, and the Digital Service Center to ensure seamless execution of service strategies and digitalization initiatives; develop strong working relationships with internal and external customers to identify needs and resolve issues Maintain compliance with Siemens and customer safety protocols, follow mandatory policies and procedures, coordinate with contractors as needed, and ensure tools and test equipment are properly maintainedManage service tickets and preventive maintenance schedules, perform system checkouts, and support system startups for project transitions to service; complete service ticket documentation and run reportsProvide hands-on training and operational guidance to customer personnel, while identifying and reporting system discrepancies, recommending upgrade opportunities, assisting in pricing repairs and enhancements to existing agreements, and supporting system checkout and startup activitiesParticipate in final job site walks and system turnover activities, and perform other duties as assigned to ensure smooth transition from project to service phaseParticipate in on-call rotations and support after-hours service needs (emergency and on-site), including occasional overnight travel; perform repairs as requiredUtilize Siemens tools and remote technologies to monitor, diagnose, and resolve system issues efficiently, while identifying and quoting deficiency repairs and managing associated deadlines

You will make an impact with these qualifications:  

Basic Qualifications:  

2+ years of experience performing preventive maintenance, diagnosing/troubleshooting, and repairing building automation systemsExperience with open protocols such as BACnet, Modbus, or TCP/IP ethernet and networkingProgramming, job start-up, and checkoutAble and willing to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditionsAble to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassistedExperience with Microsoft Office (Word, Excel, and Outlook) Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle ProgramLegally authorized to work in the United States on a continual and permanent basis without company sponsorshipWilling and available to work on-call as needed, including nights, weekends, and holidays

Preferred Qualifications:

High school diplomaEngineering and programming (PLC or BMS) background Experience with a variety of HVAC controls systems, building management systems (BMS), direct digital controls (DDC)

You’ll benefit from:  

Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $61,500 - $105,400 / year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.  

 

Ready to create your own journey? Join us today.

About Siemens: 

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.  

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We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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