Builder Services Representative/Dispatcher
Summary:
System One is partnering with a client seeking a detail-oriented and customer-focused professional to serve as the primary point of contact for builders and growth-based customers. This role involves order intake, scheduling, status updates, account setup, and coordinating across departments to ensure timely service delivery. Dispatching experience is highly preferred to manage scheduling and field operations effectively.

Key Responsibilities:

Handle inbound calls, emails, and web inquiries from builders and customers

Process orders, provide status updates, schedule services, and set up accounts for new services and meter sets

Dispatch and coordinate with field operations, engineering, and scheduling teams

Research and reconcile customer orders using systems such as Banner, Microsoft Dynamics, PCAD, Maximo, and email

Maintain logs, service orders, billing records, and customer correspondence

Prepare reports, customer letters, complaint records, and account verifications

Ensure high-quality customer service through prompt, accurate, and professional communication

Qualifications:

Strong customer service and communication skills with a polished phone demeanor

Prior dispatching experience highly preferred

Ability to multi-task, navigate multiple systems, and document calls in real time

Strong organizational skills, attention to detail, and time management abilities

Proficiency with computers and web-based applications

Accurate typing skills and ability to research and resolve issues efficiently

Previous customer service or order coordination experience preferred

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.


Ref: #208-Rowland Tulsa

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.