Job Location San José Job Description The AR Analyst is responsible for the delivery process (deductions and collections) and collaborates with customers, the sales team, CTFMs, and the PS team to resolve open deductions and collections. This role focuses on optimizing standardization, simplifying processes, and driving efficiency. the AR Analyst must be able to work independently and as part of a team to meet goals and deadlines, and must be able to handle a high volume of calls and emails from customers. Additionally, the position contributes to strategic and operational goals while fostering collaboration and cultivating a people-centric culture that emphasizes empathy, teamwork, and personal development. Responsibilities + Deductions/Collections - Credits and Debits Resolution Ensure that all deductions and collections, including credits and debits, are addressed in a timely manner + Ensure and monitor the delivery of AR KPIS while driving system and work process transformation to improve efficiencies, resulting in productivity savings. + Monitors root cause analysis of the deductions/collections, credits, and debits. + Monitor, reduce and prevent inflow of aged items. + Provide pro-active visibility of Open Balances and Aged Items + Deposits conciliation + Ensure to follow each control to maintain a healthy stewardship in collections/deduction. + Respond to all internal and external audit requests + Provide support on time in the additional task received according to the Team list distribution. + Prompt proactive collections worked in a daily basis according to alignments and needs. + Build relationships with key partners (Sales and Market Operations) and maintain clear communication with them to deliver better results and meet expectations. + Be available to provide training sessions to customers, peers and co-workers Job Qualifications + Strong communication skills - it involves interactions externally with Customers + Advance Portuguese skills, excellent oral and written communication skills + Proficiency in MS Office tools. + Critical thinking and problem-solving skills + Teamwork Skills What we offer! + We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning. + You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager + We offer you to work and be part of a dynamic and supportive environment + We promote agility and work/life balance for employees. + We love flexibility. You can arrange your work schedule based on your personal needs. + We will let you experience true support for work/life effectiveness and your long-term well-being. + We will give you a competitive salary and benefits' package. + At P&G, leadership is not just a title; it's a mindset and a way of life. We understand that great leaders are not born overnight but are developed through experience, mentorship, and a passion for growth. That's why we have created a vibrant and inclusive environment that fosters leadership skills and encourages personal and professional development. About Us! P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Stay connected with us on social media! Follow us for the latest updates, exclusive content, and more: LinkedIn https://www.linkedin.com/company/procter-and-gamble/ Facebook P&G Careers | Santa Ana | Facebook (https://www.facebook.com/pgcostarica) Instagram @pgcareerscr Job Schedule Full time Job Number R000134400 Job Segmentation Recent Grads/Entry Level (Job Segmentation)