Job Description

Brand Advisor - Liverpool

Location: Liverpool
Salary: £12.54PH

About the Role

We are looking for an experienced Brand Advisor to represent a high-end automotive brand in a luxury-focused campaign. This role is all about delivering a premium, personalised customer experience that goes beyond the car.

Key Responsibilities:

Deliver a truly luxury customer experience.Acquire an exceptional understanding of the vehicles and services to align with brand values.Provide tailored, friendly, and professional support across multiple communication channels.Engage meaningfully with customers to understand their needs and deliver a world-class experience.Build and maintain strong working relationships with the dealer network to support service quality.Offer value-added interactions that enhance customer satisfaction and reinforce the brand's reputation.Capture, maintain, and ensure the quality of customer data.Proactively identify and report any service-related issues, incidents, or trends.

Skills/Experience:

Significant experience working in VIP or high-end customer service environments such as retail, hospitality, travel/leisure, or luxury automotive.Experience in a customer contact centre environment is advantageous.Passionate about delivering first-class customer service.Highly adaptable and flexible.Excellent verbal and written communication skills in English; proficiency in another language is a plus.Strong social and interpersonal skills, personality, and emotional intelligence.Excellent listening and problem-solving abilities.Meticulous attention to detail and high-quality focus.Strong interest in the luxury campaign brand.Warm, helpful, and positive demeanour.Dynamic, proactive, confident, and self-motivated, with a drive to succeed.A true team player.IT‑savvy, with good MS Office and keyboard skills.Able to highlight and escalate issues when necessary.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.