Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. + Able to perform non-routine complex tasks (purchase orders, contracts, inventory management) related to customer processes, such as but not limited to preparation of repair / rental / PMA (Preventative Maintenance Agreements ) quotation’s, execution of these for order processing, invoicing and contract management + Ability to create orders for quoted jobs or installation with multiple processes in STEEB and later SAP, with increasing complexity, including minor project management + Locating and coordinating equipment into and from the branch as required + Warranty coordination for repairs + Coordination and recording of Training requirements of the team + Ability to document complex tasks into process flows and build processes to address unique customer problems + Assists with training others in their process teams + Strong collaboration with internal and external customers + Located on-site, for support relating to branch needs, working in strong collaboration with Branch Manager, Service Manager and Field Service Supervisor + Understands all aspects of their process and the impacts of their tasks on that process and can apply problem solving skills to address unique customer issues that may require processing outside of traditional, standard applications + Participates in project-based work in addition to day-to-day responsibilities – as and when required + Resolves issues from 3rd party processer of customers orders of increasing complexity requiring input from multiple stakeholders (operations, sales, AR, buyers) + Required to handle contract renewals and contract maintenance or changes of more complex configuration or change of purchase order, including blanket orders. + Account maintenance / creation of Vendors and New Customers + May assist with special permitting needs for customer site visits and projects + Heavy collaboration with buyers, warehouses and branches in maintaining appropriate inventory, generates purchase orders – applicable for regular and Rental Inventory We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits. **CORE RESPONSIBILITIES** **:** To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. + Create and maintain safe working environment and culture within the organization + Drives resolution of internal and external customer needs and expectations + Identify and raise awareness towards process gaps to enable efficiency & effectiveness + Assist with process analysis and resolution identification + Demonstrates high impact culture through innovation, accountability and empowerment + Must be able to function in a team environment; usually works with little to no supervision, works independently + Task execution for area of responsibility up to levels defined in Xylem’s DOA policy + Specializing in specific areas of expertise + Independently arrive at solution to satisfy needs of customer in alignment with our policies Travel Requirements: + < 5% Driving Requirements: + N/A **QUALIFICATIONS** **:** Education & Experience Requirements: + High school diploma or equivalent plus 5 years of applicable work experience or Bachelor’s degree with 3 years of applicable work experience Skill Requirements: + Intra-departmentalcommunicationforpurposeofalignment/informationsharing/guidance/leadership + Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks + Able to collaborate with other disciplines + Ability to understand concepts in execution, broader organizational impact, and strong organization skills + Understanding of general business concepts + Strongcommunicationskills + Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint) + Strong ERP fluency in relevant systems + Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics) + Fluency in a Field Service and CRM application such as Salesforce **DAY IN THE LIFE** **:** In this role, the incumbent will be required to working in the branch 5 days per week the working environment is primarily indoors with occasional visits to the workshop and yard on occasions to verify equipment and current state of repairs , use of PPE, will be required and provided and the physical demands may include but not limited to {regularly sitting, standing, walking lifting up to 50lbs, etc.}. In addition, this role may {require infrequent travel withing Canada should the need arise for training Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.