Job Summary

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Burlington is looking for a Branch Operations Assistant to join their team! The Branch Operation Assistant provides support to DS clients, Branch Management Team, Investment Advisors and Associates. This role ensures the branch is following procedures as outline in the Internal Controls policies as well as regulatory requirements.    

This role will also work closely providing the branch staff support on their technology related needs.  The support needs will requesting access, troubleshooting issues, installation or replacement of technology, hardware and applications.

What will you do?

Responsible for processing all branch cash transactions, including cheques, Bankwires and for processing physical securities 

Ensure Branch and Cage reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management or review.

Account opening approvals, this includes reviewing documentation and scanning forms into the documentation workflow system, pulling documentation for branch staff as needed  

 Support branch management team with administrative functions: order management of the office supplies; boardroom scheduling, providing support to Branch Administrators when needed, assisting in ordering lunch for branch presentations, support with premises management

System Access: Manage & coordinate system access requests (new, change, remove), new employee onboarding, complete yearly control and application risk audit attestations

Proactive communication with branch staff to assess any support, including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings, sharing ideas and providing feedback

What do you need to succeed?

Must Have

Meticulous attention to detail and excellent time management skills

Exceptional written and verbal communication skills in

A professional approach to all situations to create a positive working environment

Ability to complete duties independently seeking out own answers and solutions

Nice to Have

Knowledge of RBC Dominion Securities’ systems and procedures, an asset

Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address:

4475 NORTH SERVICE RD:BURLINGTON

City:

BURLINGTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-23

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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