Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

 

As a Senior Product Associate within the Tablet Experience & Serving team, you are an integral part of the team that innovates new product offerings and leads the end-to-end Tablet Experience. As a key contributor, you are responsible for understanding customer needs and developing products that deliver hospitality and value. Using your expertise in product development, you support the successful launch of products, gather essential feedback, and contribute to exceptional client experiences. With a focus on scalability, resiliency, and stability, you work closely with cross-functional teams to deliver high-quality products that meet and exceed customer expectations.

 

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discoveryConsiders and plans for upstream and downstream implications of new product features on the overall product experienceSupports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customersAnalyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycleWrites the requirements, epics, and user stories to support product development Demonstrates foundational product and customer knowledge to drive allocation of high-value requirements for deliveryServes as a subject matter expert in supported features, articulating business and user needs, and collaborates with PO/APO to understand project scope and prioritiesUtilizes Agile backlog management tools (JIRA, Confluence) to create detailed user stories and partners with team members to document and refine product features, user stories, and acceptance criteriaCoordinates with scrum team and technical leads to prioritize scope, objectives, and constraints for development sprints, and assists in troubleshooting problems, developing support materials, and working issues to resolutionSupports QA and testing activities, clarifying acceptance criteria and use cases as needed

 

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain areaProficient knowledge of the product development life cycleExperience in product life cycle activities including discovery and requirements definitionDeveloping knowledge of data analytics and data literacyFoundational knowledge of the product development life cycle, design, and data analyticsFoundational knowledge of JIRA and confluence toolsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementProven numerical, analytical, and strategic problem-solving skills

 

Preferred qualifications, capabilities, and skills

Associate or bachelor’s degree Previous Product management and/or Branch experience