Job Purpose:

Manage, develop and expand the branch freight forwarding and logistics businessProvide direction and leadershipBe responsible for ensuring profitable growth, identifying sound investments, maintaining satisfactory cash flow and market leadership, and the establishment of industry leading service standards and optimum utilization of business assets/human resources, training and developing people to fulfil organization expansion, building up and maintaining good relationship with local related government bureaus to create more business channels, all above in accordance with the country business strategy and local business environment.

Main Responsibilities:

Customer

External: Key and Strategic Customers

Lead in performance improvement engagements and strategic customer interfaces with top revenue customersLiaise at the appropriate level to ensure customer retention, development and growth of new businessAct as “focal point” for escalated issuesDrive issue prevention & resolution for key and strategic customersIdentify and develop potential, sustainable customer relationshipsPlay an active role in supporting top level sales activities, being involved in large scale and strategic sales pitches

External: All Customers

Enable and facilitate the provision of services that meets or exceeds customer expectations and differentiates company from the competitors

Internal: Country Manager

Provide advice/information on branch business environment to facilitate business performance review & evaluationWork with Country CEO to define and deliver business strategy to achieve sustainable business growth in branchConstantly scan the market to identify emerging trends and viable ventures/investment opportunitiesDevelop and agree Branch business targets and KPIs

Stakeholder

External: Local Industry Groups, Government and Regulatory bodies and government leaders

Represent and promote company; establish contact with strategically important government officials/agencies, trade bodies and the general public in order to enhance company’s business opportunities, brand awareness and image as the industry leader

Internal: DHL Divisions and Business Units (BU)

Drive branch growth by leveraging synergies with other DHL divisions & Business UnitsInterface with Country office and other departments in country with respect to country programsParticipate and support cross-business unit programmes and activities which promote business integration and growth in value

Internal: Branch Management Team

Lead the branch annual business planning process, challenging targets and assumptions providedReview performance and jointly develop rectification plans to address shortfallsLead and direct the determination of short and long term strategies and market approach, ensuring alignment with regional guidelinesWork with the team to ensure achievement of business growth, revenue & profitability

Process

Business Planning

Explore and exploit branch growth opportunitiesDefine business strategy for realistic sales growthManage the annual planning process to ensure all departments develop aggressive but realistic plans that support the agreed strategies, maintain or improve market share and service levelsEnsure that the branch is sensitive to emerging customer, market requirements and competitive trends

Business Performance and Results

Ensure strategies and directions are clearly communicated and consistently implemented in branchEnsure that the branch’s annual business plans in terms of revenue, DSO, EBITA and service levels are met and that appropriate and timely corrective actions are taken to rectify any varianceEnable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates company from the competitorsEnsure that appropriate organization structure is in place to optimize branch business performance and achieve organizational consistency

Championing Improvement

Continually review and improve business processes to improve productivity and add value to company servicesManage the effective implementation and use of the appropriate technology in branchManage the improvement of Customer Satisfaction over time

Financial Management

Ensure the financial well being of the branch from a legal, statutory and Global Head office perspectivesSet, review, and implement capital and revenue budgetsEnsure that cost control programmes are effectively implemented to manage costsEnsure good capital and debtor management to improve liquidity

Policies and Procedures

Ensure that Global and Regional Policies and Procedures are effectively implemented and adhered to within the local environments that the local business entities operate Finance & Projects   Ensure the financial well being of the branch from a legal, statutory and DHL perspectivesSet, review, and implement capital and revenue budgetsEnsure that cost control programmes are effectively implemented to manage costsEnsure good capital and debtor management to improve liquidity people management     Develop a high performance service culture within the country that nurtures and encourages service excellence, quality and a 'can do' mindsetPlan, organise and direct an efficient and effective country management teamDevelop IKOs/KPIs with team members and monitor individual performanceConduct performance appraisal, including coachingManage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targetsIdentify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for succession

Requirement for the Jobs

Education & Certification: Bachelor Degree and above or equivalentExpected years of experience (Minimum): 8 years & above, at least 3 years managerial experienceUnderstanding of business strategies and focusGood operation knowledge on major products (AFR/OFR/DOM/IWS,etc)Good knowledge about forwarding industry--international rules/local practice/market trendGood Basic financial knowledge--understand p/l report, budgeting, AP/AR, BCAGood communication and interpersonal skillGood presentation skillGood negotiation skillGood team building and people management skillGood problem solving/process improvement skillsStrong implementation skillGood sales activity leading capabilityGood P&L performance managementStrong commitment to integrityBasic HR knowledge -- labor law, employee relationship, performance management