Purpose of the Role: To lead and manage all aspects of the store’s operations, ensuring profitability, staff performance, and a superior customer shopping experience

Key Responsibilities Include but Are Not Limited To
Full store management and accountability for operations Leadership and supervision of all staff and department heads Purchasing and supplier negotiations Stock control and shrinkage management Staff training, motivation and performance monitoring Driving sales and customer satisfaction Planning and implementing marketing and promotional strategies Event management and seasonal campaigns Ensuring high standards of merchandising and store presentation Managing store budgets, financials, and monthly reporting Ensuring compliance with health and safety and hygiene standards Monitoring pricing, margins and performance of Key Value Items (KVIs) Developing and implementing standard operating procedures Handling escalated customer queries and complaints Reporting to Operations Manager Criteria
Proven experience in a similar senior retail management role Strong knowledge of grocery retail and merchandising best practice / proficiency in retail metrics Proven ability to manage and motivate a diverse team Excellent organisational and planning skills Sales-driven with a strong understanding of customer behaviour High level of accuracy and attention to detail Able to work under pressure and meet deadlines Fluent in English and Afrikaans (read, write and speak) High level of computer literacy (POS systems, Excel, Email) Proficiency in English and Afrikaans required; a third South African language will be beneficial Professional, dependable and accountable Flexible and available to work retail trading hours including weekends and public holidays