Branch Manager – Sao Paulo, Brazil

Do your talents lie in leading and developing people to create excellent customer service? Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it's time to join Western Union as a Branch Manager.

Western Union powers your pursuit.

This role is to support our local teams in servicing company-owned retail locations and is aligned to our core value of helping people prosper.

Role Responsibilities

Manage, supervise and control Brazil own stores operation. Ensure the store adheres to company policies, while increasing same store sales transactions exceeding transaction quota gross profit margin expectations. Works to create and maintain appropriate levels of focus, operational integrity and control strategies for the business, ensuring acceptable cash handling procedures, audit results and adherence to legal, corporate and regulatory procedures. Meet business goals (P&L results).You’re responsible for the achievement of transactional, revenue and margin goals. Implement new services that are aligned with Western Union customer profile. In charge of own stores expansion. You’ll implement the project and hire new employees. Surpass metric goals for transactions, revenue, customer satisfaction scores, employee engagement scores, employee attrition, same store sales growth, quality assurance, expenses and profitability Act as an enthusiastic ambassador for the Western Union brand, ensuring culture, standards, people, and communication are represented in every element of the company owned experience.

Role Requirements

Bachelor’s degree in business administration, industrial engineering or a related field will be preferred. 7-10 years of experience working in a similar function and in a multinational environment. Process improvement and analytic mindset, with exceptional interpersonal skills in dealing with employees and customers. Proficiency using the Microsoft Office Package tools, such as Excel, PowerPoint and Power Bi. Advance English and Spanish level is required. Availability to work Monday through Friday from 9am to 6pm and flexibility to attend Saturdays and/or Sundays for emergencies. Ability to multi-task within a dynamic environment, and experience in budget management Experience coordinating and communicating with cross-functional global team members from Analysts to Executive Management levels. Experience leading and motivating large teams Strong relationship building expertise with internal business stakeholders and external partners.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Brazil-specific benefits include:

Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams Life insurance Food voucher Meal voucher

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GV1 #Hybrid

Estimated Job Posting End Date:

08-31-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.