Who We Are
We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.
What We’re Looking For
If you're a sales-driven, experienced leader in the insurance industry seeking a team-oriented culture - YOU can be our next Branch Manager. This is your opportunity to become part of an industry leading team today!
The Branch Manager, Community Branch Network will report to the Associate Vice President and will be responsible for overseeing the daily operations of –Surrey Branch. This branch provides clients with Personal Insurance (Auto & Habitational), Commercial Lines (including ICBC and Cargo) services. This role focuses on enhancing team performance, optimizing client interactions, and ensuring high service levels to drive both client satisfaction and operational efficiency. The Branch Manager will also be accountable for ensuring regulatory compliance, adherence to internal policies, and promoting a culture of ethical practices and risk management across all branch activities.
Requirements
Level 2 General Insurance License
Minimum 3 years of experience in Personal Lines (Auto and Habitation)
Familiarity with Commercial insurance is an asset
Strong technical understanding of auto insurance including ICBC, Fleets, Prorate, Cargo & replacement cost coverage
2+ years of experience as a team lead, supervisor, or in a management role
Results-driven mindset with a strong sales orientation
Ability to work collaboratively with direct reports, colleagues, and front-line staff to foster a results-oriented, team-focused environment
Exceptional client service abilities
Adaptability and resilience in a changing environment
Excellent time management skills and the ability to prioritize multiple demands.
Exceptional communication skills (both written and verbal, in-person and online)
Strong technical understanding of auto insurance including ICBC, Fleets, Prorate, Cargo & replacement cost coverage
Proficiency in MS Office Suite (Excel, Outlook, Word, PowerPoint).
Completion of industry-related designations (CAIB, CIP, CRM) is a plus
Fluent in Punjabi or Hindi is an asset
A Day in the Life
Partner with the AVP to develop and execute strategic plans and departmental goals, with a focus on new business acquisition, retention and client experience
Lead client experience initiatives through proactive outreach and a streamlined service. mode
Promote a culture of continuous improvement by mentoring, training, and developing team members to enhance their skills and performance
Support the AVP on forecasting, budgeting, and resource planning
Ensure consistent adherence to insurer and HUB corporate policies and procedures across the team
Monitor, analyze and report on key performance indicators, including collecting on account receivables
Create and implement actionable plans to meet and exceed branch budgets and performance targets.
Develop, implement, and drive sales strategies, including referral programs and inbound upsell initiatives, to enhance revenue growth, client acquisition and cross sell between divisions.
Foster a culture of compliance by embedding regulatory requirements and risk management practices into daily operations.
Provide ongoing leadership support through one-on-one meetings, coaching sessions, career development planning, and proactive succession management.
Collaborate with other business and industry communities to enhance branch’s presence as needed to drive overall success.
Proactively address and resolve escalated service or sales issues, ensuring a high level of client and carrier satisfaction.
Manage branch staffing resources to maintain optimal service levels and adherence to scheduling requirements.
Oversee the administration and processing of team incentive payouts.
Other duties and responsibilities as assigned
Where This Can Take You
We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!
What We Offer
Competitive compensationCompany matching RRSP contributionsTuition financing and career-related training and developmentCustomizable flexible benefits options for you and your familyMental and physical wellness initiativesA positive, collaborative and team-oriented environmentOngoing personal and career developmentIf this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.
The expected salary range for this position is $80,000 - $95,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
Our Culture Starts with You
We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their businessWe want you to be INNOVATIVE and open to sharing your ideasYou work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHERYou work with a high degree of INTEGRITY and ACCOUNTABILITYIf this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!
Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalent