**_Summary_** We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing. **_Preferred Qualifications_** · Bachelor’s degree or higher in a relevant field preferred · General understanding of internet technologies · Understanding of Windows XP and OS 10 · Experience using Salesforce.com a plus · Demonstrated customer service skills to be able to solve customer service issues—both technical and account related · Self-motivated, highly collaborative, creative, goal-oriented and team-centric · Superior oral and written communication skills · Ability to maintain composure in critical situations and communicate clearly with both internal and external customers · Attention to detail, excellent organizational skills, superior time management skills · Ability to work in a collegial fashion with peers in other organizational units · Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment · Previous experience in a customer or technical support role a plus · Provide exceptional support for our applications and associated services · Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc. · Meet and exceed service level goals · Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce · Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience. \#LI-VS5 Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.