We are seeking a dynamic and experienced Operations Team Leader to guide and support our frontline team members within a key retail account. The ideal candidate will bring a strong background in Business Process Outsourcing (BPO), particularly in retail-focused operations. This leadership role demands a results-oriented individual who can drive performance, build a positive and inclusive culture, and foster strong team collaboration. Key Responsibilities1. Team Leadership & Performance Management + Lead a team of frontline associates, ensuring alignment with operational goals and performance targets. + Foster a collaborative and motivating team environment that promotes accountability and high engagement. + Provide coaching, mentorship, and support to team members, encouraging continuous professional development. 2. Retail Operations Expertise + Utilize prior experience in BPO and retail operations to drive process excellence and operational efficiency. + Apply industry best practices and stay informed on evolving retail trends and customer expectations. 3. Performance Optimization + Define and monitor key performance indicators (KPIs) to track team success. + Identify areas for improvement and implement strategies to maximize efficiency and service quality. + Conduct regular performance reviews, delivering constructive feedback and recognition. 4. Culture & Engagement + Champion a positive, inclusive, and customer-centric team culture. + Encourage open communication, innovation, and shared ownership of team success. + Promote employee engagement through regular check-ins, feedback loops, and team-building initiatives. 5. Cross-Functional Collaboration + Work closely with internal departments and stakeholders to ensure seamless service delivery and process alignment. + Proactively contribute to continuous improvement efforts across the account. Qualifications + Minimum of 3 years’ experience in a BPO environment, with a focus on retail operations. + Demonstrated ability to lead teams and achieve performance targets. + Excellent interpersonal, communication, and conflict-resolution skills. + Strong problem-solving abilities and adaptability in a fast-paced environment. + Familiarity with retail industry trends, customer experience strategies, and operational best practices. + Experience in account launches or transitions is a plus. We’re looking for a passionate, driven, and collaborative leader to help us deliver outstanding service and support within this high-impact retail account. If you're ready to make a difference and grow your career, we invite you to apply and be a key contributor to our team’s ongoing success. THIS IS AN ON SITE AND 44 HOUR POSITION.  Powered by JazzHR