**In these roles you will be responsible for:** + Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. + Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met + Analyzing medical insurance claims for quality assurance + Resolving moderately routine questions following pre-established guidelines + Performing routine research on customer inquiries. + Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team **Requirements for this role include:** + Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM. + High school diploma + 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. + 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English. + 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions ***** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.** ***** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.**