The Customer Service Associates provide exceptional customer service to UST customers via inbound Call Center Operations.

Receive and respond to inbound phone calls for customer assistance 

Respond to outbound phone call requests

Document all calls in ticketing and tracking systems 

Respond to customer inquiries and provide data to customers within a required time frame 

Act as liaison between claims department and providers 

Research customer claims in the primary payor systems 

Ensure highest level of customer service on every call 

Perform other duties as assigned or necessary 

Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts

Required Skills/Abilities 

High school degree required; college level an advantage

At least 1 year of contact center experience with 6 months of healthcare experience

Knowledge of physician practice and hospital coding, billing and medical terminology, CPT, HCPCS, ICD-9 and ICD-10 an advantage

Excellent verbal and written communication skills.

Good Attention to detail and problem solving skills 

Proficiency with MS Office applications, especially Word and Excel

Amenable to training onsite and hybrid work setup (McKinley)