Role Responsibilities

 

Assumes leadership role as the Business process improvement consultant and ensures a robust continual improvement culture Collaborates closely with Customer, internal stakeholders and functional experts providing insight and advice on Business Process Improvement approaches to business challenges and improvement opportunities Ensures that business stay current in the process and technology trends through internal and external benchmarking activities. Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes Influences projects and business improvement initiatives to directly contribute to stated strategic objectives. Acts as a coach on effective use of Business Process Improvement Methodology and Tools. Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.

 

Requirements:

 

Academic: Bachelor’s degree / equivalent work experience. Professional experience: Overall experience of 15 years with relevant experience of min 6+ years on Business Process Improvement Experience in handling business improvement process initiatives working closely with customers Experience in the Banking and / or Retail industry and contact center operations preferred

 

Competency:

 

Six Sigma Master Black belt / Black belt Knowledge in latest trends in technology including AI / Gen AI Good conceptual and analytical skills Excellent communication skills, both written and verbal