We are looking for an Operations Manager for our fashion boutique in Marbella.

At the heart of CHANEL’s superior client journey, the Boutique Operations Manager Ensures that the boutique team is equipped with the data, product and tools to constantly delight clients.

Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL’s leading luxury stance, the OP Manager drives the efficiency of the boutique.

Overseeing the back-office teams, the OP Manager ensures the day-to day function of the boutique, while constantly anticipating business evolution.

KEY PARTNERS:

Internally: Boutique Teams, Local Fashion Retail Teams, Europe Fashion Retail Teams

IN THIS METIER, WE ARE ENERGISED BY:

Motivating the back-office teams to create the conditions that promote an expectation-exceeding client journey.

Conveying the House Strategy to the relevant teams (Stock, Cash, Care & Repair), ensuring objectives are understood and executed effectivelyManaging the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversationsIdentifying development areas of team members and formulating action plans, including training programs, to enhance skills and performanceEnthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutiqueSupporting and encouraging Chanel Vital Behaviors across the team

Ensuring the financial health of the boutique by supporting decision-makers with value-driven analytical expertise

Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where requiredContributing to the setting and piloting of sales targets for the boutique and the Fashion advisorsReporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actionsAnticipating business evolutions and supporting boutique management in building strategic action plans to address them

Enhancing daily operations by optimizing running procedures

Supervising the organization and optimization of inventory to ensure product availabilityOverseeing the organization of stock-takingSupervising cash management within the boutiqueBuilding the working schedule in collaboration with the management team for optimal floor coverage and sales supportOverseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externallyEnsuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staffProvisioning the boutique with required suppliesImplementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulationsTaking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures

Driving future growth for the Boutique by embracing innovation and continual improvements to operational efficiency.

Contributing to projects to implement new tools & services in the Boutique in order to continuously improve the client experience and operational efficiency

HOW WE CREATE AN IMPACT:

We contribute to financial health by ensuring operational excellence to optimize sales growth and inventory management.

We contribute to leadership & people strength by empowering the Boutique team to deliver client excellence and by encouraging innovative ways to improve efficiency.

We contribute to sustainability by ensuring a positive working environment and adhering to ethics and compliance guidelines. 

YOUR EXPERTISE:

Several years of experience, ideally in a (technical) management position in the retail environment.

Digital affinity and confident use of MS Office Enjoyment of process optimization and analytical activities

Organizational skills, results-oriented mindset

Good knowledge of Spanish and English