Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

We are now recruiting a Boutique Operations Manager (BOM) for our Chadstone Fashion boutique. This is a full-time opportunity.

ABOUT THE ROLE

As the Fashion Business scales in size and sophistication, the Boutique Operations Manager plays an important leadership role within the boutique to ensure that operations and processes are compliant and effective to support an industry-leading client and employee experience. The Operations Manager works collaboratively across functions to support overall boutique operations to achieve operational excellence and deliver upon the boutique strategy.

WHAT IMPACT YOU CAN CREATE AT CHANEL

The Boutique Operations Manager builds the culture of operations excellence, optimization, and improvement in the boutique. You will devote time with relevant stakeholders on emerging topics such as, but not limited to, Omnichannel processes, Occupational Health and Safety, Risk Management and Sustainability.

YOU ARE ENERGISED BY

Working as a strategic partner to the Head of Boutique to analyze the sales and results of the boutique regularly and support strategic and tactical planning to address opportunities in collaboration with all functions including Visual Merchandising, Marketing and Style.

WHAT WILL YOU DO?

Lead Stock Team, CASS, Boutique Assistants, Alterations and Cashiers to ensure all operational procedures regarding sales, discounts, transfers, stock adjustments, after-sales service and all other policies are followed.

Ensures the team accurately completes daily sales and appropriate paperwork.

Ensure that Boutique SOPs are rigorously followed and implemented, emphasizing where relevant to the teams the importance of compliance with internal standards & external regulations in upholding the Brand Image.

Lead boutique level projects to elevate operational efficiency, client and employee experience.

Work closely with Head of Boutique and Retail Performance Manager to implement relevant operations projects and tools at the boutique level.

Motivates and inspires the Boutique Support Team in setting the highest standard for client and employee experience.

Supports team members to achieve “them at their best” through regular development and performance conversations.

Work with L&D stakeholders on learning and development plans for your team members and encourage career development and individual growth and stretch projects.

WHAT YOU WILL BRING

Several years of retail operation experience in a similar business or organization with retail and luxury being an advantage. This role requires demonstrated experience in team management.

Solid knowledge of subject matter in Retail Operations and related emerging topics e.g., Data Privacy, Occupational Health & Safety, Risk Management and Sustainability.

The ability to make sound judgement and decisions in area of expertise.

Great relationship building ability, the ability to build rapport and cultivate long-lasting relationship with colleagues and external stakeholders.

Ease with embracing and keeping up with technology in a professional capacity, and a good understanding of Microsoft office, Power BI etc

WHAT CHANEL CAN OFFER YOU

Chanel offers industry leading training and learning opportunities for all of our employees so that you can take charge of your own career, with structured support and leadership.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.