North Downs Specialists Referrals based in Bletchingley, Surrey are recruting for a Bookings Administrator to join their friendly and supportive Client Care team. The role of Bookings Administrator will arrange appointments for clients in liaison with referring veterinary practices and NDSR clinicians and answer queries from clients and referring vet. Tasks will include; - Booking consultations - Dealing with appointment request forms from referring vets - Ensuring all information is correctly registered on the system - Contacting owners to book the consultations - Sending clients and referring vets confirmation emails and information packs - Checking histories are in place prior to appointments (including all test results) - Ensuring referring vet is updated regarding appointments for their clients - Dealing with all enquiries via phone-calls/e-mails from owners and veterinary surgeons in a timely manner - Filtering advice requests for the clinicians - Manage the enquiries email inbox, ensure all information, results etc is registered and passed on to the relevant clinician in a timely manner. **Person specification** We are looking for an enthusiastic individual, who has a love for all animals and customer service! **Skills and attributes** - Must be a driver due to rural location - IT Literate - Excellent telephone manner and communication skills - Strong administration skills - Good attention to detail - A strong team player - Confident and friendly personality. **Hours** This is a permanent, full-time position working 40 hours per week, Monday-Friday (no bank holidays or weekends). Shifts are 8am-5pm week 1 and 9:30am-6:30pm week 2 with an hour unpaid lunch (40 hours p/w). Monday to Friday no weekend work **Benefits** - 5 weeks holiday plus bank holidays and Birthday Leave - Career progression opportunities - Staff discount schemes - Life Assurance - Enhanced sickness pay - Enhanced equal family leave - E-car salary sacrifice scheme - Employer contribution pension scheme - Wellness program including: - Employee assistance program - Eyecare voucher scheme - Free annual Flu jab - Cycle to work scheme - Recruitment referral reward scheme. **About us** We are an internationally acknowledged referral centre of excellence for specialist veterinary care. Our RCVS accredited practice offers access to one of the largest groups of veterinary specialists within the UK and Europe. We are continuously aiming to provide the highest standards of medical and surgical care for our patients within a caring and compassionate environment. Our team consists of over 60 Registered Veterinary Nurses (RVN) and 31 recognised specialists in surgery, internal medicine, ophthalmology, oncology, neurology, cardiology, dentistry, diagnostic imaging and anaesthesia. \#LI-ST1 #LI-Onsite