Bookings Administrator

Hereford Hospital | Administration | Fixed Term Contract | Full Time |

£24,043 per annum

37.5 hours per week

Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as an Bookings Administrator in our Hereford Hospital and play your part in building a healthier nation.

The Bookings Administrator will be responsible for effectively and efficiently administering a large volume of email requests from referrals to appointment requests, ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
 
As a Bookings Administrator you will;

Process requests received by telephone and e-mail. Obtaining relevant information from the patient, Consultant or Medical Secretary. 

Booking appointments and procedures on our patient database.

Run daily administration reports and share these with different departments within the hospital.

Maintain accurate and up to date records of all patients in accordance with company processes and procedures and within agreed timescales.

Manage all patient queries during their journey through the hospital.

Dispatch communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.

As an experienced administrator individual you will have the following skills:

Previous experience working in a fast paced customer service environment

Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment

Excellent telephone manner

Excellent verbal and written English communication skills

Excellent working knowledge of Outlook and shared inboxes

Good working knowledge of Excel, Word, bespoke database

Excellent attention to detail

An understanding of the importance of policies and operating procedures

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.