Dealership:L0061 Lithia Ford of Roseburg Lithia Ford of Roseburg Body Shop Customer Service Rep Pay Rate: $18.00 per hour Schedule: Monday - Friday, 8:00am - 5:00pm If you are a Customer Service professional who wants to get your career in gear, come and take the journey with the largest and most successful retail automotive teams in the nation. Lithia & Driveway embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Responsibilities: + Provide customer follow-up, recording and tracking progress in Daily Contact Tracker. + Prepare monthly Comparative Analysis Reports and Impact Reports, understand manufacturer data, including Manufacturer Certification Programs and Survey Data and Applications. + Conduct introductory training of new Customer Contact Center agents and proactively support team. ​ Qualifications: + Previous customer service experience a plus. + Strong organizational skills + Excellent verbal & written communication & presentation skills + Ability to manage one’s own time. + Typing and basic computer skills including Microsoft Word & Excel. + Ability to solve basic math calculations. ​ We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.