BMV Assistant Branch Manager Date Posted: Aug 22, 2025 Requisition ID: 464499 Location: Warsaw, IN, US, 46580 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV): The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we: + Invest in our employees + Engage our customers + Provide sustainable systems + Embrace product innovation Role Overview: The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work. This position will serve at the Warsaw BMV Branch Office. Hours of operation are: + Sunday: Closed + Monday: Closed + Tuesday: 9:00 am - 6:30 pm + Wednesday: 9:00 am - 5:00 pm + Thursday: 9:00 am - 5:00 pm + Friday: 9:00 am - 5:00 pm + Saturday: 9:00 am - 12:30 pm Salary: The salary for this position traditionally starts at $53,222 per year, but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package. A Day in the Life: Responsibilities include: + Assist in overseeing the branch’s day-to-day operations. + Conduct meetings with branch staff. + Assist leadership with scheduling for the branch. + Assist with the daily opening and closing of the branch. + Complete weekly reports. + Complete daily records for all balances and deposits. + Aid leadership in the resolution of escalated customer complaints. + Partner with the Branch Manager and HR staff to ensure training, development, evaluation, and discipline are completed in accordance with policy. + Monitor BMV inventory and office supplies. The job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee. Other duties, responsibilities, and activities may be changed or assigned at any time. What You'll Need for Success: You must meet the following requirements to be considered for this role: + High School Diploma or High School Equivalent (HSE). + Two (2) years of experience as a manager in the service industry. + Ability to communicate exceptionally with a variety of employees and customers. + Experience with writing reports and presenting. + A high level of critical thinking and the ability to troubleshoot. + A drive to assist with the training and development of BMV employees. + Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities. Supervisory Responsibilities/Direct Reports: This role may provide direct supervision for one or more staff members. Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefits package for full-time employees that includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Deferred compensation 457(b) account (similar to 401(k) plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 in election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=indianaoff) to apply.