Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job DescriptionTransform technology into opportunity as a BMC Remedy / Helix Associate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
The Navy Enterprise Service Desk (NESD) program is seeking an associate level Remedy / Helix Associate to join their Helix Engineering team.
HOW OUR BMC REMEDY / HELIX ASSOCIATE WILL MAKE AN IMPACT:
Work projects involving onboarding customers to the NESD Helix solution
Prepare Foundation and Configuration data for loading into the environment
Analyze data for anomalies and incompatibility with existing data
Make recommendations for positive data changes
Work with Developers to execute project tasks and align on technical dependencies
Work with the Transition Manager and other teams to provide status
Assist with gathering requirements from customers, prepare and deliver presentations and demos, write implementation guides, and appropriate test scripts.
Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.
Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
Identify and communicate gaps between out of the box workflow and custom
Maintain system integrity by utilizing defined configuration control practices and change management processes.
Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
Participate in daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
WHAT YOU’LL NEED TO SUCCEED (Required):
Security Clearance Level: Active Secret clearance required.
Required Experience: 1 year of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
Demonstrated experience managing Foundation and Configuration data in the Helix/Remedy ITSM application suites
Ability to follow standard operating procedures and provide recommendations for improvement, as needed.
Experience with SAAS solutions or AWS Cloud environments
Experience with BMC Remedy version 20.x or higher
Experience with ITIL methodologies, ITIL Foundation a plus.
Experience with Helix/Remedy application process flows.
Experience working in an Agile project methodology environment. JIRA story management a plus but not required.
Ability to communicate and convey ideas in verbal and written form
Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
Ability to analyze data with Microsoft Excel or comparable tools.
Experience managing documents in Microsoft SharePoint
Working knowledge of relational databases
Experience discussing requirements with customers
Willingness to learn additional Helix developer tasks
Demonstrated ability to work productively in a remote location.
Required Certifications: CompTIA Security+ CE certification {can be obtained within 3 months of start date}.
Education: BS degree; additional years of experience may be considered in lieu of degree
Location: Remote
Position Length: This position is a one-year appointment, with the possibility of becoming permanent based on contractual + funding needs.
US Citizenship Required
GDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays