At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Business Line Chief Risk Office (BL CRO) BLQA Manager: Grade 14

U.S. Bank is seeking a Business Line Quality Assurance (BLQA) Manager responsible for managing a team of BLQA testers responsible for the execution of quality assurance testing activities.  The BLQA Manager will oversee day-to-day BLQA responsibilities and coach team members to enable program integrity and execution. The BLQA Lead plays an important role in risk management by ensuring controls are appropriately designed and operating effectively to mitigate the identified risks.

In meeting these objectives, the BLQA Manager will be responsible for directly supervising the performance of BLQA testing team members to work against program criteria. More specifically, the Lead will:

Ensure QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance Policy

Lead or perform process inquiries, walkthroughs and procedure review to support the development/design of QA test work papers, where necessary

Lead analysis of transaction handling or control performance against defined policies, guidelines or laws

Oversee QA tests, analyze evidence of transaction handling or control performance against defined policies, guidelines or laws

Own and approve the accuracy of analyst(s) test work papers, verify and measure the quality of staff conclusions

Monitor key risk indicators and emerging risks to identify potential edits or updates for existing test scripts/procedures

Lead test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended

Produce reporting for management review and distribution

Utilize effective verbal communication of testing results to the BLQA Manager and for responding to and/or escalating significant risks as appropriate

Other deliverables as assigned by management

Basic Qualifications

Bachelor's degree, or equivalent work experience

Typically seven to ten years of applicable experience

Preferred Skills/Experience

Proven leadership skills

Demonstrated flexibility and adaptability as project priorities/requirements evolve or change

Ability to manage multiple tasks and deadlines simultaneously

Strong business acumen and credibility to help business units proactively identify and address risks

Ability to identify and clearly communicate and document issues, root cause, exposure and recommendations

Advanced process facilitation, project management, and analytical skills

Advanced presentation, interpersonal, written, and verbal communication skills.

Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.